Terms of service
Terms of Service
1. Overview
Welcome to Nola Lou. Throughout this website, the terms “we”, “us”, and “our” refer to Nola Lou. Nola Lou operates this website and online store, including all related information, tools, products, and services (collectively, the “Services”).
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
By accessing our website, purchasing from us, or using any part of our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, you may not access the website or use our Services.
2. Eligibility and Account
By using our Services, you confirm that you are at least the age of majority in your country or region of residence.
To access certain features or complete a purchase, you may be required to provide personal information such as:
- Email address
- Billing information
- Payment details
- Shipping address
You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Accounts may not be transferred, sold, or assigned to another person.
3. Products and Product Information
We strive to display and describe our products as accurately as possible. However, we cannot guarantee that the colors or appearance of products will exactly match what you see on your device due to screen settings and device differences.
We reserve the right to:
- Modify product descriptions
- Adjust product pricing
- Limit quantities per customer or region
- Discontinue products at any time
All changes may occur without prior notice.
4. Orders and Acceptance
By placing an order, you submit an offer to purchase a product.
Orders are only accepted once:
- Payment has been successfully processed, and
- You have received an order confirmation email.
We reserve the right to refuse, limit, or cancel any order at our discretion. If this occurs, we will attempt to notify you using the contact information provided.
Orders are intended for personal use only and may not be purchased for resale or commercial distribution.
Returns and exchanges are subject to our Refund Policy.
5. Pricing and Payment
All prices listed on our website are subject to change without notice.
Unless otherwise stated, prices may exclude:
- Taxes
- Shipping costs
- Import duties or customs fees
These additional costs may apply depending on your location.
By making a purchase, you confirm that:
- Your payment details are valid
- You are authorized to use the payment method
- You agree to pay the full amount displayed at checkout
6. Shipping and Delivery
We aim to ship orders within the estimated processing time displayed on our website.
However, delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather or logistical disruptions
- Events beyond our control
Once an order has been handed over to the carrier, the risk of loss transfers to the customer.
7. Intellectual Property
All content on this website, including but not limited to:
- Text
- Images
- Product designs
- Logos
- Graphics
- Videos
is the property of Nola Lou or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without prior written permission.
Unauthorized use may violate copyright, trademark, or other applicable laws.
8. Third-Party Tools and Links
Our website may include links to third-party websites or services.
We do not control or evaluate the content, policies, or practices of third-party providers and are not responsible for any damages or issues arising from their use.
Your interaction with third-party websites is at your own risk.
9. Shopify Platform
Our store is powered by Shopify.
However, all purchases and transactions are conducted directly with Nola Lou. Shopify is not responsible for any issues related to product sales, fulfillment, or customer service.
10. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
Because our store is hosted on Shopify, certain data may also be processed according to Shopify’s Privacy Policy.
11. User Feedback
If you submit feedback, reviews, ideas, or suggestions to us, you grant Nola Lou a worldwide, royalty-free license to use, reproduce, publish, and distribute such content for business purposes.
You confirm that your submissions:
- Do not violate any rights of third parties
- Are not unlawful, offensive, or misleading
We reserve the right to remove content that violates these Terms.
12. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to:
- Product descriptions
- Pricing
- Promotions
- Shipping times
- Availability
We reserve the right to correct these errors and cancel orders if necessary.
13. Prohibited Use
You may not use the Services to:
- Violate laws or regulations
- Infringe intellectual property rights
- Harass or harm others
- Spread malicious software or spam
- Impersonate another person or entity
- Interfere with website security or functionality
Violation of these rules may result in account termination.
14. Termination
We reserve the right to terminate or suspend access to our Services at any time without notice if these Terms are violated.
Any obligations incurred prior to termination remain enforceable.
15. Disclaimer of Warranties
All products and services are provided “as is” and “as available”, without warranties of any kind, either express or implied.
We do not guarantee uninterrupted or error-free access to the website.
Some jurisdictions may not allow certain limitations of liability.
16. Limitation of Liability
To the maximum extent permitted by law, Nola Lou shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our Services or products purchased through the website.
17. Indemnification
You agree to indemnify and hold harmless Nola Lou, its partners, employees, and affiliates from any claims, damages, or expenses resulting from your violation of these Terms or misuse of the Services.
18. Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.
19. Entire Agreement
These Terms of Service constitute the entire agreement between you and Nola Lou regarding your use of our Services.
20. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Netherlands.
21. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will take effect once published on this page. Continued use of our website after changes indicates acceptance of the updated Terms.
22. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Nola Lou
📧 info@nolalou.nl
Stellingmolen 31
7587 RV De Lutte
Netherlands
Chamber of Commerce (KvK): 97865079
VAT Number: NL005294008B13